Effective date: [22 Aug, 2025]
Website: https://macos.pk
Company: macOS.pk (“we”, “us”, “our”) 

1) Overview

At macOS.pk, customer satisfaction is our top priority. We provide clear return and refund policies to ensure trust and transparency when you purchase Apple parts or book MacBook repair services with us.

2) Eligibility for Returns (Parts & Accessories)

• Only unused, unopened parts/accessories can be returned.
• Returns must be requested within 7 days of delivery.
• The product must be in its original packaging, with invoice/receipt.
• Shipping/handling charges are non-refundable.
• Customer is responsible for courier return costs (unless the item was faulty/incorrect).

3) Non-Returnable Items

• Installed or used electronic parts (keyboard, screen, logic board, battery, etc.).
• Software licenses or digital products.
• Customized orders made specifically for your device/model.
• Any part that shows signs of use, tampering, or damage after delivery.

4) Refund Process

• Refunds are issued only after inspection and approval of the returned item.
• Refunds are processed within 7–10 working days to the original payment method.
• If the product is not eligible (used/damaged), it will be sent back at the customer’s expense.

5) Repairs & Services

• Repair service charges are non-refundable once the service is performed.
• In case of a warranty claim (e.g., defective part installed by us), we will repair or replace the part free of cost under warranty terms.
• Refunds for services are considered only if work has not yet started.

6) Dead on Arrival (DOA) / Faulty Items

• If you receive a dead or faulty part, inform us within 48 hours of delivery.
• We will replace the part after inspection.
• Courier damage claims must be reported immediately with photos/videos of packaging.

7) Courier & Delivery Issues

• We carefully pack all parts for safe delivery.
• Risk transfers to customer once the courier takes possession.
• Customers should check parcels at delivery and report visible damage within 24 hours.

8) Contact Us

For all return & refund requests, contact us at:

📧 info@macos.pk
📞 0331-3230055
🏬 Shop No. GD07, Ground Floor, Techno City Mall, Hasrat Mohani Road, II Chundrigar, Karachi, Pakistan