1) Who we are

• 
  Business name: macos.pk (Sheikh Saad Moin)
• 
  Registered address: Shop No: GD07, Ground Floor techno city mall karachi
• 
  Contact: [support@macos.pk], [03340005525/03313230055]

2) Scope

This Policy applies to all visitors, customers, and repair clients interacting with our Sites and Services. By using our Sites/Services, you agree to this Policy.

3) Information we collect

• A. Identity & Contact
• Name, email, phone/WhatsApp, billing/shipping address, account details.
• B. Order & Payment
• Order history, invoice details, chosen payment method, and payment status. We do not store full card or wallet credentials; those are handled securely by your chosen payment gateway.
• C. Device & Repair Intake
• Device type/model (e.g., MacBook, iPad), serial/IMEI, problem description, diagnostic logs, repair photos, replaced parts, warranty claims. If necessary for testing, you may provide a temporary device passcode—see Section 8.
• D. Communications
• Messages via email, chat, forms, or social media; support tickets; call notes.
• E. Technical & Usage Data
• IP address, device/browser type, pages viewed, referring URLs, timestamps, error logs, and cookies/similar technologies (see Section 7).
• F. Marketing Preferences
• Your newsletter opt‑in/opt‑out choices and communication preferences.

4) How we use your information

• Provide, process, and deliver orders and repairs
• Diagnose and fix device issues; verify warranty/eligibility
• Communicate updates, invoices, shipping status, and support
• Manage accounts, returns, and after‑sales service
• Prevent fraud and secure our Sites/Services
• Improve performance, UX, and product offerings (analytics)
• Send marketing (only if you’ve opted in; you may unsubscribe anytime)
• Comply with applicable laws and enforce terms

5) Lawful bases for processing (where applicable)

Depending on your location, we may rely on: contract necessity, legitimate interests (e.g., site security, service improvement), consent (e.g., marketing), and legal obligations (e.g., tax/record‑keeping).

6) Sharing your information

We do not sell your personal data. We share limited data with:

• Payment processors (to process your payments)
• Shipping/courier partners (to deliver your orders/returns)
• Service providers (hosting, analytics, email/SMS, customer support tools)
• Repair suppliers/labs (only where required to complete a repair)
• Regulators/law enforcement (when legally required)

Each recipient is given only the minimum necessary data. We require service providers to protect your information and use it only for instructed purposes.

7) Cookies & similar technologies

We use cookies and similar technologies to keep the site working, remember your preferences, and understand how our Sites are used.

Types:

• Strictly Necessary (site security, shopping cart)
• Performance/Analytics (e.g., aggregated traffic stats)
• Functional (remembering preferences)
• Advertising (only if enabled; you can opt‑out)

Controls: You can manage cookies via your browser settings and (if enabled) our on‑site cookie banner. Blocking certain cookies may affect site functionality.

“We use cookies to run our website and improve your experience. By continuing, you agree to our Privacy Policy. Manage preferences in your browser.”

8) Repair‑specific privacy practices

Back up your data before handing in a device; we are not responsible for unrelated data loss during repair/testing.

If diagnostics require access, you may provide a temporary passcode. We will:

• Access only what’s necessary to test the reported
• issue Avoid viewing personal content (photos, messages, files)
• Never copy personal content
• Remove device passcode from our records after job completion

For Apple devices, you may need to disable Find My before certain repairs.

Storage parts: when replacing storage (SSD/HDD), we can securely wipe the old part or return it to you upon request. Some parts may be retained temporarily for warranty audits.

9) Data retention

We keep data only as long as needed for the purposes above or as required by law. Typical retention periods:

Order, invoice & tax records: up to 7 years 
Repair job cards & diagnostics: 12–24 months 
Support tickets & communications: up to 3 years 
Marketing preferences: until you unsubscribe 
Temporary passcodes: deleted after repair completion

10) International transfers

Some service providers may store/process data outside Pakistan. Where applicable, we implement safeguards (e.g., contractual protections) to help keep your data secure.

11) Your rights

Subject to local laws, you may have rights to access, correct, delete, or restrict your data; object to certain processing; withdraw consent (for marketing); and/or request data portability. To exercise these rights, contact us using the details below. We will verify your request and respond within a reasonable time.

12) Security

We use reasonable administrative, technical, and physical safeguards to protect your data (e.g., access controls, encryption in transit, limited retention). No method is 100% secure; please also protect your account credentials and use unique passwords.

13) Children’s privacy

Our Sites/Services are not directed to children under 13. If you believe a child provided us personal data, contact us so we can delete it.

14) Third‑party links

Our Sites may link to third‑party websites/services. Their privacy practices are governed by their own policies; please review them separately.

15) Changes to this Policy

We may update this Policy from time to time. We will post the revised version with a new “Last updated” date. Material changes may be announced via the Sites or by email (if appropriate).

16) Contact us

Email: [support@macos.pk] 
Phone/WhatsApp: [0331‑3230055] 
Postal: Shop GD07, Ground Floor, Techno City Mall Karachi.